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Customer Support

Shipping / Returns / Guarantee / Care / Custom / Trade Sales

Questions & Comments

Email — sales@majerhomesupply.com
Address — 1004 Morton St. Baltimore, Maryland 21201

Shipping

We use UPS Ground to ship most In-stock and Standard Lead Time orders within the continental United States. Shipping rates are calculated by weight.

Oversize Surcharge

Due to size and/or weight, certain items will require an additional oversize surcharge. This charge is listed in the product description and is in addition to the standard shipping charges listed above.

Multiple Lead Times

Orders containing products with different lead times will ship as they become available. If you wish to have all products shipped together please call our Customer Care Team. Exceptions include:

  • International orders
  • Partial fulfillment of a single order (we will not send you three when you ordered four)

Change of Address

If you need to change your ship-to address please reach out to our Customer Care Team immediately. In some situations orders that have already shipped can be re-routed. However, shipping carriers often charge additional fees for rerouting which we will pass on to you. 

Orders Returned To MHS Due To Failed Delivery

In the event that your order is returned to us due to its inability to be delivered we will notify you within one business day.

A return to sender scenario as listed above can incur all new shipping charges. As Majer Home Supply is not responsible for these additional expenses it is important that you verify you’re shipping address upon receipt of your Sales Order Confirmation. If you notice any errors with your address, name, or contact information, please contact us within one (1) business day so that we can correct it.

If we have not heard back from you within thirty (30) days of reaching out, your order will be dismantled or returned to stock. We will then refund your money or issue you a store credit for the full amount minus a 20% Restocking Fee.

Special Oversize Shipping Quote

Some of our oversize items require an individual shipping quote as we cannot ship them at the rates listed above. Bulky orders with items too large to be dependably and economically shipped by UPS will be shipped with a freight carrier. If this is the case, one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.

International Orders

We are unable to process International orders via web checkout. In order to receive an International shipping quote, please contact our Customer Care Team and provide your full shipping address, phone number, exact items (finish, cord color, length, etc.), and quantity you would like to order. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.

  • Hawaii, Alaska, US Territories and Canada
  • Contact us for current shipping rates outside the continental United States.

E-mail Notification

You will be notified via email when we ship your order, and we will provide you with the UPS tracking number.

Return Policy

Your satisfaction is very important to us.

If a returnable product fails to meet your expectations within 30 days of its delivery, has not been installed, and is still in its original condition we will gladly refund the item once it has been returned to us.

However, should you choose to make a return Majer Home Supply is not responsible for any additional shipping costs and your initial shipping charges are non-refundable.

Items that are not eligible for return are listed as such under Details on individual product pages.

Please examine your products immediately upon delivery to ensure that they are what you expected to receive when you placed your order. If something is damaged or missing you have 5 business days from its delivery to notify us in order to receive a replacement. Notify us by email, including photos of the package and merchandise damage. Any damage claims that are sent back without initially sending photographic proof will not be authorized. Claims made outside of this window will be denied.

Visible damage upon delivery must be acknowledged upon receipt of package by yourself and the carrier. Failure to do so may invalidate any claims to the carrier. Please notify the carrier as soon as possible about any apparent damages to file a claim report and retain all packaging materials.

If we have made a mistake or you receive an item that is damaged and/or defective, we would be happy to return and replace your product at no additional cost to you.

Refund Policy

Whenever possible, refunds for returned items will be given in the manner in which they were purchased (i.e. credit card, gift card, and cash). If the original form of payment is not available we will issue an in-store credit that is good for up to 1 year from the return date.

Refunds for items shipped back to us will be made no later than 10 business days after we have received them.

How to make a return

Before returning any items, please contact our Customer Support Team by email at sales@majerhomesupply.com.

Our associates will then assign you a Return Number and guide you through our process to ensure a quick and accurate refund or replacement. Products returned without a Return Number will be charged a 20% processing fee.

Please note that once you have received your Return Number you have 14 days to send your product(s) back. Items received later than this may be subject to additional processing fees or returned to you.

Refunds for returned items will be given in the manner in which they were purchased (i.e. credit card, gift card, cash) or issued store credit. Refunds for items shipped back to us will be made no later than 10 days after we have received them.

Order changes & cancellations

Should you wish to make any changes to your order, they must be done within one business day of your purchase. This includes cancellation requests, product modifications, and quantity adjustments.

After one business day orders are considered Final Sale.

Guarantee

We guarantee our products against defects in materials and workmanship for a full year. Our products are built with patience and care and should last a lifetime when properly used. Some of our products finishes are designed to change over time developing a patina or shift in color and texture. We cannot guarantee our products when installed incorrectly or when used improperly. We will repair or replace any guarantee claim at our discretion. No reimbursements can be given for the installation or removal of any product in question.

Caring for Your Product

Dust and lightly clean hard surfaces with a soft, dry cloth. For additional cleaning, wipe surfaces down using a cloth dampened with water, and then wipe again with a dry cloth. For heavier cleaning, use a mild detergent and water mixture in a wrung out cloth, then rinse/wipe using a cloth dampened with water. Immediately dry with a clean, dry cloth afterwards. Do not use abrasive or acidic cleaning products, as they will affect the finish of your product.

To ensure long term enjoyment of your product, avoid prolonged exposure to moisture, sunlight and heat.

Custom Requests

We are happy to try and accommodate custom requests, from custom lengths to different finishes and materials. Please email us with “Design Inquiry” in the subject line and we will get in contact with you shortly about pricing and lead times.

Partner Rewards Program

We're pleased to offer a 10% trade discount to licensed architects, interior designers and contractors. Get Started →

Applications are processed by our customer service team, usually within three business days of receiving the application.

You will receive a confirmation e-mail once the application has been processed.

If you have any questions please contact our team at sales@majerhomesupply.com.